grab ahold of the lower part with some pliers and try unscrewing it. stopper stem are often 2 parts for a lift and turn action to keep open. sometimes when you lift the screw from the lower part it will spin freely but if you leave it down in the lower position it will lock into the lower part and then turn with the upper part as you unscrew it. It will unscrew.
Hi, thank you so much for responding! So I did lock the screw into the bottom and tried turning both the upper and lower part, but now both pieces just spin and spin-- any ideas of what's going on?
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